Professional Workplace Mediation Skills Course
six days of professional skills
training
 This
course is only open to HR Professionals (CIPD Diploma or
equivalent experience), qualified welfare officers, EAP Counsellors, CEAPs,
or those who hold another relevant qualification in psychology,
HR, counselling or conflict studies. Participants must also have
a minimum of three years experience in a professional role (HR,
EAP, etc). It is expected that participants already have well
developed communication skills. Those with existing ‘certificate
level’ training in mediation (community, family) are also
welcome to apply.
The course is suitable for:
-
Human Resource Managers
-
EAP Counsellors & Consultants
-
Welfare Officers
-
Psychologists & Psychotherapists
-
Occupational Health Professionals
 There
are many courses available for non-professionals and volunteer mediators. This
course is specifically about workplace mediation and is for those professionals
who wish to upgrade their existing skills to conduct workplace mediation either
internally in their organisation or as professional external workplace
mediators.
With over twenty years experience conducting mediation training in Australia and
the UK we have found that the above entry requirement ensures participants have
the basic skills required for mediation and are professionally compatible within
the context of the interactive type of training and coaching we offer. If you
feel you don’t qualify for entry due to your credentials – but would like to be
considered, please contact us to have a confidential discussion about your
eligibility.
 The
fee for the full six days of training is £1495 (plus VAT). This includes a
comprehensive training manual, your text book, all lunches and refreshment
breaks. The training comprises six sessions, each lasting seven hours, with a
substantial break between session three and four.
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We have extensive international experience in the provision of specialised
mediation and conflict services to the private and government sectors. We are based in Scotland and operate throughout Europe.
We have over 20 years experience providing mediation training and are regarded
as one of the leading mediation training providers in the UK. We offer value for
money and practical skills-based training. Our training was created for a
workplace setting and the subjects of the cases used are drawn from actual
work-life scenarios. more information
Participants will receive the ScotCoach Certificate of Completion -
Professional Workplace Mediation Skills. This course is also eligible for 42
professional development hours (PDHs) through the International Employee
Assistance Certification Commission (EACC) on application. This course has also
been previously approved by EAPA (ROI).
At the present time there is no independent professional mediation association
or organisation accrediting, licensing or certifying workplace mediators in the UK.
As such there is no recognised standard training for mediators and no system of
regulation (Scotsman,
10 April, 2007 external link). The
Scottish Mediation Network
external link (SMN) has been consulting on a plan for a
new register of mediators, which will aim to set benchmark standards, both for
individual mediators and trainers.
The ScotCoach course does meet the requirements as
previously set by the now closed body Mediation UK; it also meets international standards for
professional mediation training. As the ScotCoach course has entry restrictions,
you can be assured that your fellow participants will already be
certified/qualified professionals looking to add workplace mediation skills to
their existing professional base.
This course utilises, with permission, materials from the Conflict Resolution
Network (Australia); the Mediation@MIT programme from the Massachusetts
Institute of Technology (MIT) and the programme on mediation and negotiation at
the Harvard Law School.
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 For
those wishing to gain ScotCoach Certification as workplace mediators we offer an
optional one day competency assessment module only available to those who have
completed the six days of skills training. This module is conducted in small
groups (max 4 participants) and involves video review. Participants are also
required to complete written assessments.
On successful completion of the assessment participants receive the ScotCoach
Certificate In Workplace Mediation. The fee for the optional one day assessment
module is £375 (plus VAT). This includes a personalised feedback report, review
of written assessment and conduct of final assessment session.
These are actual comments from mediation training courses ScotCoach (or our
sister organisation Eastburn Partnership) have conducted in the past year:
-
…one of the best training programmes I have
ever attended!
-
I can’t believe how much I learnt. As a qualified
Psychologist I though I knew it all, this course truly expanded my professional
practice into uncharted waters
-
…the trainers were excellent and the individual
coaching fantastic
-
This course will make me a better HR Manager, I have
new skills I can use every day in dealing with managers and my internal clients
-
I recommend this course to any internal welfare
officer unreservedly
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 The
mediation model in this training programme normally utilises two co-mediators
and is somewhere between problem-solving and transformative in its approach.
The teaching style is highly experiential. The best way to learn to mediate is
by doing it. Accordingly, participants will spend approximately 40% of their
time in role plays with a strong focus on peer coaching, and lectures are mixed
with exercises.
DAY 1: INTRODUCTION TO MEDIATION THEORY & PRACTICE
The workplace mediation process
Issues Suitable For Mediation
The Mediator’s role
How mediation differs from other interventions
Limitations of the role - What do you bring to the room?
DAY 2: UNDERSTANDING CONFLICT
Introducing conflict theory
Thomas-Killman Conflict Mode Instrument (TKI)
Conflict Handling Modes
Elements of Negotiation
Introduction to Reframing Techniques
DAY 3: ELEMENTS OF WORKPLACE MEDIATION
The 7-step ‘Eastburn’ framework for effective mediation
Caucusing Role Plays
Mediation Role Plays
Impartiality
BREAK
DAY 4: EFFECTIVENESS OF WORKPLACE MEDIATION
Joint or Co-Mediation
Mediators at Work: Termination Tempest
Icebergs and elephants
Extensive Co-Mediation Role Plays
DAY 5: KEY SKILLS DEVELOPMENT
Extended role-plays debriefing
Blockages – moving disputants forward
Skill development – caucusing
Coaching
DAY 6: AGREEMENTS AND ETHICS
Reaching and formalising agreements
Agreements Role Plays
Follow-Up
Ethical framework for practice
Ongoing professional development
NB: The above programme is subject to change
 Download
Course Flyer (PDF 287kb)
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